Our Guarantees and Policies
EssayWritingService.uk backs every order with five specific guarantees: 14 days of free revisions, a deadline commitment with refund options, an originality guarantee with reports attached, full confidentiality, and a match-your-brief promise.
These are policies, not marketing slogans. Each one has specific terms, timeframes, and remedies if we fall short. This page sets out exactly what every guarantee covers and how to claim it.
1. Free Revisions for 14 Days
You have 14 days from delivery to request revisions if the writer missed something in your original brief. Revisions during this period are free and do not carry a page limit.
What counts as a revision:
the writer did not address a specific brief point, misinterpreted a requirement, used the wrong referencing style, missed a source you specified, or produced work that does not match your marking criteria.
What does not count as a free revision:
changes to the brief itself, additional pages beyond the original word count, new sections not in the original brief, or changes to your requirements after submission.
How to request:
open the order in your account, click "Request Revision", and describe the issue with reference to your original brief. The original writer handles the revision unless you request a change.
2. Deadline Guarantee
We commit to your agreed deadline. If we deliver late, you are entitled to compensation depending on how late the delivery is:
Up to 30 minutes late:
no penalty (grace period for delivery processing)
30 minutes to 2 hours late:
10 per cent refund of the order price
2 to 12 hours late:
25 per cent refund
12 to 24 hours late:
50 per cent refund
Over 24 hours late:
full refund and free completion of the work
This guarantee does not apply if the delay was caused by you (late brief clarification, delayed additional sources, technical issues on your side).
3. Originality Guarantee
Every essay is original human writing. We guarantee that the work is not resold from previous orders, not copied from published sources beyond properly cited quotations, and not AI-generated. We also guarantee that the Turnitin similarity report attached to your delivery is genuine.
If any of these fail, we refund 100 per cent of the order price and rewrite the essay at no cost.
4. Confidentiality
We treat your identity, university, and order details as confidential.
We do not share order details with universities, integrity investigators, or any third party without a UK court order. In seven years of trading, we have received one such order and complied only after independent legal review.
5. Match-Your-Brief Promise
If the completed essay does not address the brief you supplied, you are entitled to a rewrite by the same or a different writer. Rewrites are free within 14 days.
If a rewrite still does not match your brief, we refund the full order price and the essay is returned to us.
Full Refund Policy
Refunds are available in the following circumstances:
No writer available:
100 per cent refund before any work begins
Cancelled before writer assignment:
100 per cent refund
Cancelled after writer assignment but before draft delivery:
50 per cent refund
Late delivery beyond 24 hours past the deadline:
100 per cent refund
Failed originality guarantee:
100 per cent refund
Failed match-your-brief guarantee after rewrite:
100 per cent refund
Refunds process to your original payment method within 5 UK working days.
What We Do Not Guarantee
Three things sit outside our control and outside our guarantees.
Your final grade.
We produce model answers to inform your submission; the grade depends on what you submit and how it is marked.
Your university’s response if you submit purchased work as your own.
Use the model as a reference, not a submission.
Detector scores against future detector versions.
AI-detection tools update constantly; a report clean on delivery may score differently weeks later.
Frequently Asked Questions
Log into your account, open the order, click "Request Revision", and describe the specific issue with reference to your original brief. The original writer typically handles the revision within 24 to 48 hours.
Full refund if no writer has been assigned. Partial refund if a writer is working. No refund after delivery if the work matches your brief.
Payment processes through UK-regulated payment providers. We do not store card details on our servers.
Log into your account with your registered email. All order details, deliverables, and reports are stored there permanently unless you delete them.
No. Not under any circumstance short of a UK court order. In practice, this has happened once in seven years.